Returns Policy
Every item is made to order. If something arrives damaged, defective, or wrong, we'll make it right.
Last updated November 5, 2026
Damaged, defective, or wrong items
Contact us within 30 days of delivery. Include the email from your order, what went wrong, and a clear photo of the problem. After we review it, we'll send a free replacement or give you a refund. You won't need to send the item back.
Returns we can't accept
Because each item is made for you, we can't accept returns or exchanges for:
- Ordering the wrong size or color
- Changing your mind
- Small differences in print placement of up to half an inch
- Small differences in garment measurements of less than one inch
Lost packages
Check your tracking details, confirm your address, and ask your local post office or carrier about the package. If it still hasn't turned up, contact us within 30 days of the estimated delivery date. We'll look into it and send a replacement or refund if the loss wasn't caused by an incorrect address.
Canceling an order
Contact us as soon as possible. We can cancel an order only before it goes into production.
Refunds
Approved refunds go back to your original payment method. Your bank or card provider may take several business days to show the refund.